ctg77 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how ctg77 ("we", "us", "the Operator") collects, uses, stores, and protects personal information relating to users ("you", "Player") of the ctg77 online gaming platform at ctg77.lat. This Policy applies to all services offered on the Platform, including casino games, sports betting, live dealer tables, and all account-related transactions.

By registering an account on ctg77, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, please do not register an account or use the Platform. This Policy should be read alongside the ctg77 Terms and Conditions, which are available at ctg77.lat/terms-conditions.

2. Information We Collect

ctg77 collects personal data through several channels: directly from you when you register or use the Platform, automatically through your use of the Platform, and occasionally from third-party sources for identity verification and fraud prevention purposes. The categories of personal data we collect are summarised in the table below.

3. How We Use Your Information

ctg77 uses the personal data we collect only for the purposes described in this Policy. We do not use your data in ways that would be incompatible with those purposes. The primary ways in which we use your personal data are set out below.

• Account management: To register and maintain your ctg77 account, verify your identity and age, process your login credentials securely, and provide access to all Platform features.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment channels. Financial data is used to verify transaction ownership and prevent fraud.
• Customer support: To respond to your queries, complaints, and support requests. Support interactions may be logged to help us improve our service quality and resolve any disputes fairly.
• Security and fraud prevention: To detect and prevent fraudulent activity, money laundering, collusion, use of automated bots, and other prohibited conduct. Technical data and gaming data are analysed to identify suspicious patterns.
• Responsible gaming: To monitor gaming activity for signs of problem gambling, send reality check notifications, enforce self-exclusion requests, and apply deposit limits set by the player. We take our responsible gaming obligations seriously.
• Marketing (with consent): To send you promotional offers, bonus notifications, and seasonal promotions such as BPL offers or Eid specials — but only where you have opted in to receive marketing communications. You may withdraw this consent at any time via account settings or by contacting support.

4. Legal Basis for Processing

ctg77 processes your personal data only where a valid legal basis exists. The applicable legal bases are as follows:

• Contractual necessity: Processing is necessary to perform the contract between you and ctg77 — including account registration, processing bets, payments, and withdrawals.
• Legitimate interests: Processing for fraud prevention, platform security, improving our services, and responsible gaming monitoring — where these interests are not overridden by your fundamental rights and freedoms.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering requirements, KYC obligations, and cooperation with relevant regulatory or law enforcement authorities.
• Consent: For marketing communications and optional data processing activities where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Cookies and Tracking Technologies

ctg77 uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, detect fraud, and analyse usage patterns. Cookies are small data files placed on your device when you visit ctg77.lat. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect Platform functionality.

• Essential cookies: Required for the Platform to function. These include session tokens, authentication cookies, and security cookies. They cannot be disabled without breaking core functionality.
• Functional cookies: Remember your language preference, display settings, and other optional customisations to improve your experience on ctg77. These are non-essential and may be declined.
• Analytics cookies: Collect anonymised data about how players navigate and use the Platform, including pages visited and features used. This helps ctg77 identify areas for improvement. No personally identifiable information is included in analytics reports.

6. Sharing Your Information

ctg77 does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processors: We share financial data with payment service providers including bKash, Nagad, Rocket, Upay, and card processors solely to facilitate deposit and withdrawal transactions. These providers are contractually bound to process your data securely and only for the purpose of completing your transactions.
• Identity verification providers: We use third-party KYC and identity verification services to confirm player age and identity as required by our operating policies. These providers receive only the minimum data necessary to complete the verification check.
• Law enforcement and regulators: We may disclose personal data to law enforcement agencies, regulatory bodies, or other governmental authorities where we are legally required to do so, including in response to a valid court order, subpoena, or anti-money laundering investigation. We will notify you of such disclosure where legally permitted.
• Service providers: We engage trusted third-party technology providers to help operate the Platform — including cloud hosting, game software providers such as Pragmatic Play and Evolution Gaming, and customer support tools. All service providers are bound by data processing agreements and may only use your data as directed by ctg77.

7. Data Retention

ctg77 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data is retained for the duration of your active account relationship with ctg77 and for a period thereafter as required for legal, regulatory, fraud prevention, and dispute resolution purposes. Financial transaction records and KYC documentation are retained for a minimum of five years following the end of the account relationship, in line with standard anti-money laundering record-keeping requirements.

Gaming activity logs are retained for a minimum of three years to support responsible gaming monitoring and dispute resolution. Marketing preference data is deleted promptly upon withdrawal of consent. If you request account deletion, ctg77 will delete or anonymise your personal data within 30 days of the request, subject to any overriding legal retention obligations.

8. Data Security

ctg77 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include SSL encryption for all data transmitted between your device and ctg77 servers, strict access controls limiting data access to authorised personnel only, regular security reviews and penetration testing of the Platform, and secure storage of all sensitive data including financial records and KYC documentation.

9. Your Data Rights

As a player on ctg77, you have the following rights in relation to your personal data. To exercise any of these rights, please contact ctg77 support. We will respond to all valid requests within 30 days.

• Right of access: You have the right to request a copy of the personal data ctg77 holds about you, including details of how it is used and with whom it has been shared.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data ctg77 holds about you. You may update basic account information directly in your account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. This right is subject to overriding legal retention obligations, such as the requirement to retain financial records for anti-money laundering compliance.
• Right to restrict processing: In certain circumstances you may request that ctg77 restricts the processing of your personal data — for example, while the accuracy of data is being disputed or while an objection to processing is being considered.
• Right to withdraw consent: Where processing is based on your consent — such as marketing communications — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of your data rights, please contact the ctg77 support team using the email address provided at the bottom of this page. Please include your registered account details and a description of your request. ctg77 will not charge a fee for handling data rights requests and will respond within 30 days of receiving a valid request.

10. Children and Minors

ctg77 strictly prohibits the use of the Platform by persons under the age of 21. The Platform is not directed at, marketed to, or designed for use by minors. ctg77 does not knowingly collect personal data from persons under 21. If we become aware that personal data has been collected from a person under 21, we will delete that data promptly and close the associated account. If you believe a minor has registered on ctg77, please contact our support team immediately.

11. Third-Party Links and Services

The ctg77 Platform integrates third-party game software from providers such as Pragmatic Play and Evolution Gaming. While ctg77 carefully selects its technology partners, we are not responsible for the privacy practices of third-party providers. Game providers operate within the ctg77 Platform environment and are contractually bound to handle player data only as directed by ctg77 and in accordance with applicable data protection standards. ctg77 does not include outbound links to external websites, and we do not endorse or accept responsibility for any third-party website's privacy practices.

12. Changes to This Privacy Policy

ctg77 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or operational requirements. When we make material changes, we will notify registered players via email or by posting a prominent notice on the Platform. The updated Policy will display a revised effective date at the top of this page. Your continued use of ctg77 following the effective date of any update constitutes acceptance of the revised Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how ctg77 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, and can assist in both English and Bengali. Please include your registered account details in any privacy-related inquiry to help us locate your records quickly.